Shipping

Collect in store orders

If you have placed an order that is to be collected in store then we will contact you as soon as your order is ready. If your order is not going to be ready same day then we will contact you with a lead time.

All orders will be collected from -

Ocean Chandlery
Thornham Marina
Thornham Lane
Emsworth
PO10 8DD, UK

UK Shipping

All UK prices include VAT.

We do not charge a surcharge for Highlands & Islands locations. Please note that the Channel Islands come under Europe Zone 1 shipping.

European Shipping

All European shipping prices above include VAT. VAT will be removed at the checkout for non EU countries & Channel Islands. VAT can also be removed for EU VAT registered businesses - please note that all EC Export sales are reported to HMRC quarterly.

Worldwide Shipping

All worldwide shipping prices above are excluding VAT.

All shipping prices are calculated based on volumetric weight, where the volumetric weight is greater than the actual weight of an order. (Volumetric weight is calculated Length x Width x Height / 5000). We try to be as accurate as possible when calculating shipping prices, but we are able to offer bespoke shipping quotes on request. Please fill out the form below to request a quote.

If you are receiving your order at a location outside of the EU, VAT will be removed automatically at the checkout. If you are a VAT registered company within the EU, you can enter your company details at the checkout, including your EU registered VAT number and VAT will be removed from your transaction automatically. All EC Export sales are reported to HMRC.

Orders sent by Ocean Chandlery are not duty paid. If goods are being imported into another country, it is the responsibility of the receiver to pay any taxes and duties due on import. It is advisable to check these costs prior to purchase to avoid surprises. Please allow for time for goods to clear customs.

If you are a Yacht In Transit, it can help if you are able to provide us with your ships papers before dispatch. You may have to produce these papers as well in order to release your goods.

United Kingdom

The majority of our UK orders are shipped with our delivery partner DHL. Letter post items are shipped 1st Class with Royal Mail. Over-sized parcels and dangerous goods are usually dispatched with EXPD or TNT. Please note that on some occasions, due to costs or where we feel we can provide a better service (like Saturday delivery), we will use alternative couriers. You will always receive tracking information where available.

Europe & the Rest of the World

The majority of our European & Worldwide orders are shipped with our delivery partner DHL. Letter post and small items are shipped with DHL's Global Mail service through Deutsche Post (all orders will go via the Frankfurt depot). If you would prefer delivery via courier then please contact us. Unfortunately the Global Mail is not available for Australia. Over-sized parcels and dangerous goods are usually dispatched with EXPD or TNT. Please note that on some occasions, due to costs or where we feel we can provide a better service, we will use alternative couriers. You will always receive tracking information where available.

We try to hold as much of our product range in stock as we can, however we are currently unable to show live stock figures on our website. If you would like to find out stock availability of any of our items then please call us on +44(0)1243 375774 or email sales@oceanchandlery.com in advance of placing your order. If we anticipate a long lead time (more than 2 weeks), we will contact you within 48 hours of placing your order.

Delivery times from the time of dispatch are available above, please contact us for delivery times to the rest of the world.

Please be aware that if you have chosen to pay for an order via bank transfer, we will not dispatch your order until the funds have been received in full.

Most of our deliveries require a signature. If you are not home at the time of delivery the courier should leave a calling card for you to arrange another delivery time. It is very important that when you receive your order you check it immediately for any damage or missing parts. We try our hardest to ensure the safe delivery of goods, but if something has been damaged it is important that you report this to us within 48 hours of receiving your order. This still applies if someone else is receiving your goods for you.