Shipping

Collect in store orders

If you have placed an order that is to be collected in store then we will contact you as soon as your order is ready. If your order is not going to be ready same day then we will contact you with a lead time.

All orders will be collected from -

Ocean Chandlery
Thornham Marina
Thornham Lane
Emsworth
PO10 8DD, UK

UK Shipping

All UK prices include VAT.

We do not charge a surcharge for Highlands & Islands locations. Please note that the Channel Islands come under Europe Zone 1 shipping.

European Shipping

Shipping with the postal service is available for most European countries, prices start at £15.00 and will be available to select at the checkout.

Pricing below is for courier service by road with DHL.

All European shipping prices above are excluding VAT. If you have any doubts or questions regarding shipping into the EU post-Brexit then please contact us before placing your order.

25% VAT is charged on orders to Norway as we are registered for the Norwegian VOEC scheme, shipping prices will be adjusted accordingly at the checkout.

Please note that the Canary Islands come under Worldwide Zone 5 shipping.

Worldwide Shipping

All worldwide shipping prices above are excluding VAT.

All shipping prices are calculated based on volumetric weight, where the volumetric weight is greater than the actual weight of an order. (Volumetric weight is calculated Length x Width x Height / 5000).

Shipping and taxation is calculated automatically at the checkout when your chosen delivery country is selected.

We try to be as accurate as possible when calculating shipping prices, but we are able to offer bespoke shipping quotes on request. Please fill out the form below to request a quote.

If you are receiving your order at a location outside of the UK, VAT will be removed automatically at the checkout.

Orders sent by Ocean Chandlery are not duty paid. If goods are being imported into another country, it is the responsibility of the receiver to pay any taxes, duties and charges due on import. It is advisable to check these costs prior to purchase to avoid surprises. Please allow for time for goods to clear customs. If for any reason you reject an import at customs, we will have to charge for any return costs incurred.

If you are a Yacht In Transit, it can help if you are able to provide us with your ships papers before dispatch. You may have to produce these papers as well in order to release your goods.

United Kingdom

Most UK orders are dispatched with DHL Express or for orders under 2kg Royal Mail 48 can be selected at the checkout. Over-sized parcels are usually dispatched with EXPD or TNT. Dangerous goods and Limited Quantities (eg. paint & varnish) are dispatched with APC. Please note that on some occasions, due to costs or where we feel we can provide a better service (like Saturday delivery), we will use alternative couriers. You will always receive tracking information where available.

Europe & the Rest of the World

The majority of our European & Worldwide orders are shipped with our delivery partner DHL. Over-sized parcels may be dispatched with other couriers. Postal shipping is available on small orders under 2kg. Please note that on some occasions, due to costs or where we feel we can provide a better service, we will use alternative couriers. You will always receive tracking information where available.

We try to hold as much of our product range in stock as we can, however we are currently unable to show live stock figures on our website. If you would like to find out stock availability of any of our items then please call us on +44(0)1243 375774 or email sales@oceanchandlery.com in advance of placing your order. If we anticipate a long lead time (more than 2 weeks), we will contact you directly to advise the lead time.

Courier deliveries require a signature. If you are not home at the time of delivery the courier should leave a calling card for you to arrange another delivery time. It is very important that when you receive your order you check it immediately for any damage or missing parts. We try our hardest to ensure the safe delivery of goods, but if something has been damaged it is important that you report this to us within 48 hours of receiving your order. This still applies if someone else is receiving your goods for you.